We pride ourselves on high levels of service and customer satisfaction, but occasionally orders may arrive and not be to your exact expectations. You may return most new, unopened items sold and fulfilled by The Malvern Spa within 30 days of delivery for a full refund or product exchange.
It normally takes between 2-3 weeks to process a refund. Most refunds are fully refunded in 3-5 days after we receive and process your return.
If you have received a damaged item, we’ll send you a replacement of the same item. If you’d like to exchange an item for something else, you can exchange it for a different flavour or size with the same product value. Just click the returns form below and follow the instructions.
Do you have a missing item or incorrect item in your order?
Have you received your order but are not happy with the condition of the products?
Do you have a general enquiry about your order?