We are committed to protecting and respecting your privacy. We are Askgym Limited (“we” or “our” or “us”), a company registered in England and Wales under company number 08308398 and with our registered office at 22 New Street, Leamington Spa, Warwickshire, CV31 1HP which is our main trading address.
The website is not operated by The Malvern Spa and they are not collecting your personal data as a result of your use of our site. We may provide your personal data to them in accordance with this policy.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Askgym Limited. [We are notified with the Information Commissioner's Office with registration number [INSERT Z NUMBER HERE]] Our nominated representative for the purpose of the Act is Stuart Findlay.
We may collect and process the following data about you:
Information that you provide by filling in forms on our site themalvernspa.gymcommerce.co.uk (“our site”). This includes information provided at the time of registering to use our site or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by The Malvern Spa and when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may collect personal data about you from forms that you complete at trade shows or other promotional events.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
We store your personal data with our IT providers who are located in the Republic of Ireland. The data that we collect from you may also be transferred to and stored at any other destination within or outside the European Economic Area (“EEA”).
All information that you provide to us is stored on our secure servers. Any payment transactions will be processed using SagePay or our other nominated payment provider. They will use SSL encryption technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
To compile aggregated information about gyms and fitness providers for use in directories.
We may provide your data to The Malvern Spa so that they can contact you about products and services that they may provide from time to time.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Askgym Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via the details provided on the Contact Us page of our website.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.